Frequently asked questions

You can sign up by providing your email address, mobile number, and setting a secure password. Once registered, you'll need to verify your identity to begin sending money.

Yes, Mero Paisa employs industry-standard encryption and complies with all regulatory requirements to ensure your funds and personal information are fully protected.

To verify your account, you'll need a government-issued ID (such as a passport or driver's licence) and a proof of address document (like a utility bill or bank statement).

Most transfers are completed within minutes to a few hours, depending on the destination country and payout method.

We offer transparent, low fees and competitive exchange rates. You'll see all costs clearly before confirming your transaction.

After sending money, you can track the status in real time via your Mero Paisa account dashboard or receive notifications via email or SMS.

Our customer support team is available 24/7 via email or phone to assist you with any queries or issues.

If the transaction hasn't been processed yet, you may be able to cancel or update it. Please contact support as soon as possible for assistance.